Help Center

In the event you wish to cancel your order, please contact us.

If we are unable to process the requested cancellation immediately, usually because the package has already been shipped, we will contact our courier to have the package returned to our warehouse.

Only once the package has returned to our warehouse, will we be able to process the cancellation

You have the right to return any/all products you have purchased directly from our website within 14 days of receiving the item.

The product(s) must be unused, with all labels/tags attached.

Kindly note that you will be subject to return shipping expenses, when returning the package to us.

Only once the package has returned to our warehouse, will we be able to process the return.

Loveknitz does not assume any responsibility for any items lost during the return shipping process.

You may exchange any/all products you have purchased directly from our website, within 30 days of receiving the item.

The product(s) must be unused, with labels attached.

A product may only be exchanged for a product of the same, or lesser, value. If you wish to make an exchange for a more expensive product, a return must first be made, with a full refund issued. You may then place a new order, for the correct item, at your own convenience.

Products purchased directly from our website must be returned to our warehouse for an exchange to be made.

Kindly note that you will be subject to return shipping expenses, when returning a package to us. Loveknitz will cover the shipping costs when shipping the exchanged item to you.

Only once the package has returned to our warehouse, will we be able to process the exchange.

Loveknitz does not assume responsibility for any items lost during the return shipping.

All items purchased at special events or from outside vendors are final. The exchange and return policy is only applicable for products purchased on-line. Items purchased at a retail store should be referred to the specific store.

To keep your cashmere items looking perfect, it is recommend that they are dry cleaned.